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COVID-19 RESPONSE: Recent developments are impacting our valued clients. Read these helpful resources for navigating this crisis in your business.


One of the best ways for you and your practice to stay informed during the COVID-19 crisis is to attend timely and relevant webinars led by industry experts. Each webinar runs 60 minutes and includes an interactive question and answer session with attendees during the live viewing. On-demand webinar recordings are available for all webinars if you are unable to attend the live session.

FREE On-Demand Webinar

Business Survival Through The COVID-19 Crisis

  • Summary: With the spread of COVID-19 and shelter-in-place orders in effect, we have entered uncharted territory. It feels impossible for any of us to accurately predict the depth and breadth of the challenges that lay ahead. This upcoming webinar provides tangible actions practice leaders can take now to ensure near-term business survival while creating a more stable foundation for the future.
  • Please Note: Due to some conflicting information at the time of this webinar, it was stated that the maximum loan amount under the CARES Act was 5 times average monthly payroll expense, which should have been 2.5 times. This change has been made on the accompanying slides.

On-Demand Webinar Series: Navigating Your Business Through COVID-19

  • Summary: This on-demand webinar series takes a deeper dive into key things your practice should be considering now as a response to the COVID-19 pandemic. BSM Consulting Founder and CEO, Bruce Maller, as well as several respected industry experts, take a look at practical actions and key elements of new legislative initiatives that will keep your practice on a path to come out on the other side of this crisis.
  • Pricing: 
    • $199 per practice for the entire series
    • $79 per individual webinar

Series Topics Include:

13-Week Cash Flow Forecast Tool

Given the current COVID-19 crisis, every business decision you make now will have a significant impact on your future survival. Learn how to effectively utilize a critical financial decision-making tool to help guide you in the days, weeks, and months ahead.

By the end of this webinar, you will be better equipped to:

  1. Identify major sources and uses of cash to guide decision-making during crisis
  2. Learn how to use professional skepticism to build the forecast and further guide business decisions
  3. Use Excel to effectively build your cash flow forecast

Available resources:

Preserve the Integrity of Your Workforce

During this time of crisis, business owners are faced with numerous decisions related to the safety, security, and stability of their workforce. Bruce Maller will host this webinar along with special guest, Attorney Amanda J. Shuman, Esq., where they will provide an in-depth assessment of the pros and cons of furloughs vs. layoffs while also discussing strategies for providers who are under employment agreements.

By the end of this webinar, you will be better equipped to:

  1. Maintain the safety, security, and stability of your workforce
  2. Understand employer and employee requirements outlined in the Families First Coronavirus Response Act (FFCRA)
  3. Identify the pros and cons of furloughs vs. layoffs
  4. Properly navigate the differences between exempt and non-exempt employees

Available resources:

Taking Advantage of New Legislative Initiatives

Federal and state governments have intervened in numerous important ways to support small businesses during the COVID-19 crisis. This webinar provides an understanding of the new laws and their key provisions as they relate to small business owners and current and former employees.

By the end of this webinar, you will be better equipped to:

  1. Understand which aspects of the CARES Act are most meaningful for your practice and prioritize action items important to securing federally funded low interest loans
  2. Reconcile new laws with your near-term decisions regarding employee retention
  3. Identify how to use the Medicare Accelerated Payment Provision to your advantage
  4. Implement telehealth in your practice

Available resources:

Managing Relations with Landlords, Lenders, and Vendors

Preserving cash is one of the critical success factors during a time of crisis. Bruce Maller along with Kenneth Schwartz of Arnold & Porter, will explore various strategies that focus on managing key contractual agreements, as well as relations with your vendors and suppliers who service your business.

By the end of this webinar, you will be better equipped to:

  1. Understand key legal considerations with commercial real estate leases, both from the standpoint of the tenant and landlord
  2. Gain clarity regarding salient legal terms and theory relative to Business Interruption Insurance and Commercial Property Policies
  3. Identify how to use monies from the CARES Act in a strategic way to optimize loan forgiveness
  4. Negotiate and communicate with landlords, lenders, and vendors

Available resources:

On-Demand Webinar Series: Positioning Your Business for the Recovery: NOW!

  • Summary: While many companies are adjusting to a new reality during the COVID-19 crisis, it’s important to start thinking about your business recovery now. Whether the economic impact is one month, three months, or longer, it will eventually pass. Prepare now for the future and position your business to thrive when this pandemic is over.

    This new four-part webinar series focuses on how to help you navigate your own business recovery. BSM Consulting Founder and CEO, Bruce Maller, as well as several respected industry experts, explore key topics for a successful recovery including leadership development, business planning, managing operations, and, the glue that holds everything together, your team.
  • Pricing*: 
    • $199 per practice for the entire series
    • $79 per individual webinar

*If you are an existing BSM Consulting client, you will receive a member discount. Contact customer support at (866) 220-3184 to learn more.

Series Topics Include:

Leading Through Challenging Times

As leaders, we are facing unprecedented challenges while navigating COVID-19. Although there is no manual for us to follow, leaning on core leadership principles can help ensure our businesses and teams hit the ground running when we emerge from this pandemic.

This webinar will challenge you to sharpen your leadership edge, elevate your emotional intelligence (EQ) and communication skills, and re-examine your organizational purpose (i.e., mission, vision, core values, and strategic imperatives). Participants will also gain valuable insights and inspiration from senior practice leaders as they share some of their experiences from the last few weeks.

By the end of this webinar, you will be better equipped to:

  1. Challenge yourself to step up your leadership when it matters most,
  2. Raise your EQ and ability to communicate effectively across the organization, and
  3. Be inspired by senior leaders to take positive action.

Business Planning for Future Success

Given the dramatic financial impact of the COVID-19 crisis, every practice decision now has a much greater significance. As such, practices must exercise exceptional discipline and utilize their limited resources in a more efficient and effective manner. This webinar session will provide critical insights into business lessons learned while also offering attendees a clear path forward to develop their own dynamic business plan. To facilitate that planning, attendees will have access to the following business tools and resources:

  1. An Excel-based cash flow forecasting tool
  2. An Excel-based business planning tool
  3. Sample business planning tools, including templates for a strengths, weaknesses, opportunities, and threats (SWOT) analysis; a stakeholder survey; a sample PowerPoint slide deck; and a follow-up action plan

Reinventing Your Business Model

Achieving practice success post-crisis will require practice leaders to take a fresh look at all aspects of their operating model. Naturally, traditional practice norms and care models will be disrupted. During this session, we will explore different models and delivery of care that better align with this new reality.

Participants will receive:

  1. A roadmap for re-opening the business,
  2. Practical tools and recommendations to facilitate practice accommodation, and
  3. Numerous staffing models that align with different forms of care.

Connecting with Your People 

Without a doubt, people are the single most valuable resource in any organization. Regardless, the COVID-19 crisis is forcing leaders to make difficult business decisions that will impact employees at every level of the organization in a multitude of ways.

As practices begin to emerge from the pandemic, leaders will need to be more connected with their teams than ever before. This will require working hard to re-create a culture where every single team member feels supported enough to buy into leadership’s vision for the future.

By the end of this webinar, you will be better equipped to:

  1. Lead effectively through change,
  2. Foster employee connectivity and engagement