Certified Patient Service Specialist

Whether you are a manager or candidate for certification, we’ve created a series of tools and resources to help you implement — and complete — the online certification program.

• Offers a professional development pathway for new and experienced employees
• Indicates a high level of competency and commitment to patients
• offers a tangible employee benefit that supports staff growth and retention

We understand how important quality patient care is to your practice success, which is why we have outlined the following eligibility requirements for staff to acheive CPSS status.

• Employment in a participating practice or ASC
• Employment in a medical eye care practice or ophthalmic ASC for a minimum of one year
• Recommendation by administrator and/or physician
• Successfully passing the certification exam with an 80% or higher

Whether you are a manager or candidate for certification, we’ve created a series of tools and resources to help you implement — and complete — the online certification program.

• Enroll your practice or ASC and applicants
• Obtain administrator login, program materials, and guidebook
• Applicants gain access to 19 training courses
• Applicants take computerized certification test with 130 questions
• Applicant receives test results immediately
• Applicants receive a certificate with a passing score of 80% or higher
• Applicant completes 15 continuing education courses every three years to maintain certification