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Your First-Class BSM Connection Experience has Landed

We’ve been anxiously awaiting the arrival of an upgraded BSM Connection® experience, and we’re thrilled to announce that the new site has finally landed! As the leading online practice management and training resource for ophthalmology practices, BSM Connection provides entire teams — practice administrators, managers, front desk staff, office personnel, and clinical staff — with 24/7 access to a comprehensive library of tools, resources, and eLearning courses.

Whether you are an existing BSM Connection customer or would like to know more about the new site, the video above contains a brief tutorial on the new website and covers the following topics:

  1. BSM Connection Introduction (1:00)
  2. Overview of Member Benefits and Website Demo (3:30)
  3. eLearning Demo (6:10)
  4. Review of Updated Membership Model (8:45)

Continue reading to learn more about the new and improved BSM Connection platform.

Evolving to Meet Your Needs

After a decade of providing timely, relevant, and industry-specific resources, you may be wondering what prompted us to change the BSM Connection program.

As with all successful programs — and in line with our unwavering commitment to continuous improvement — we felt it was time to create a more contemporary look and feel for BSM Connection. In keeping with our mission of providing value, we also wanted to add more resources and eLearning courses while improving functionality. That’s why we’ve listened loudly to our customers, invested in the latest technology and best practices, and developed a wealth of new content to create your new BSM Connection experience.

New Features

We are excited to share the improvements to BSM Connection, all of which were designed to help you and your teams in the important work you do. These upgrades are summarized in the infographic below.

Only Pay for What You Need

With all of these enhancements comes an updated pricing model that ensures your practice only pays for the essentials. Our base price is even more affordable than before, and the new seat-based pricing model reflects the latest market trends (versus our previous one-price-fits-all model). Our new BSM Connection tiers (pictured below) were thoughtfully designed with all practice sizes in mind.

Under this model, smaller practices with relatively few users can justify the investment and reap the rewards. Meanwhile, larger practices with several locations will benefit from the new levels of customization offered in their pricing tier. Specifically, Diamond and Enterprise members can now keep track of hundreds (or even thousands) of learners under the centralized, customizable eLearning center included in their membership.

Additionally, our pay-per-seat model allows administrators to replace previous employees with new hires seamlessly. Additional seats can be added at any time for a pro-rated fee, ensuring that every practice only pays for what it needs.

Our Customers

Ultimately, there is nothing more important to the BSM team than supporting you, our valued clients. We are excited to see and hear from current BSM Connection customers who have already begun digging into the new site and all it has to offer!

Of course, switching over to a new platform brings a set of unique challenges. As such, we know you may have questions or need guidance navigating the new website. Whether you’re a current or prospective customer, please know that our dedicated customer support team is here to answer any of your questions. BSM Customer Support can be reached using the contact information below.

For immediate assistance, please call 866-220-3184. Our business hours are 6 a.m. to 5 p.m. PDT, Monday through Friday.

For after-hours assistance or less urgent requests, please email us anytime at

If you reach out to Customer Support and someone cannot help you immediately, please know that we are working diligently and will respond as soon as possible. As always, our goal at BSM is to provide clients like you with the most relevant resources, allowing you to deliver the best in patient care.

From the bottom of our hearts, thank you for being a valued BSM client. We are grateful for the opportunity to serve you and look forward to continuing to provide you valuable tools.

ATTENTION 2021 ASCRS/ASOA TRADE SHOW ATTENDEES! If you’re interested in becoming a BSM Connection member or would like a hands-on demo of the new site, please visit us at BSM Booth #1930. We look forward to seeing you!


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