Wednesday, September 26, 2018, 9:00 AM
The BSM team is heading off to our annual strategic planning meeting, where we will review previous initiatives and set goals for the coming year. Learn what to do when the execution of strategic initiatives does not go according to plan.
Wednesday, July 25, 2018, 9:00 AM
Do you want to inspire your team to provide a "wow" patient experience? Click here to learn what motivates staff to give their best and how to apply this knowledge in your practice.
Wednesday, March 14, 2018, 9:00 AM
Patient anger and frustration happens, even in the best practices. Click here to learn how to turn these undesired episodes into positive situations for both the patient and practice.
Wednesday, September 6, 2017, 9:00 AM
To attract and retain the best employees possible, provide them with what they really want — fair compensation, achievement opportunities, and recognition. Continue reading to learn more.