Blog Author: Glenn Morley

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Building Blocks for Staff Prowess

Wednesday, February 19, 2020, 9:00 AM

Aesthetic Medicine, Practice Operations

Written by: Glenn Morley

Today's patients have come to expect all health care personnel to be knowledgeable on medical matters. Learn why staff education around such intricacies is a worthy endeavor.
Dash to Financial Success in 2020

Wednesday, December 18, 2019, 9:00 AM

Aesthetic Medicine, Financial Management

Written by: Glenn Morley

Discover how financial dashboards can help you make more responsive business decisions in the new year.
Customer Listening: The Key to Better Patient Experiences!

Wednesday, July 17, 2019, 9:00 AM

Aesthetic Medicine, Expert Advice

Written by: Glenn Morley, Martha Brooke (guest blogger)

The customer experience greatly affects the success of your practice. Continue reading to learn ways to measure the quality of your patient service.
5 Tips for New Administrators to Ramp up Quickly

Wednesday, February 13, 2019, 9:00 AM

Aesthetic Medicine, Expert Advice

Written by: Glenn Morley

The first days as a new administrator are tremendously important. Build a strong leadership foundation by following these tips.
'Course Correction': Navigating Strategic Initiative Setbacks

Wednesday, September 26, 2018, 9:00 AM

Aesthetic Medicine, Case Studies

Written by: Glenn Morley

The BSM team is heading off to our annual strategic planning meeting, where we will review previous initiatives and set goals for the coming year. Learn what to do when the execution of strategic initiatives does not go according to plan.
Relay Team: Inspire Teamwork Through Group Incentives

Wednesday, July 25, 2018, 9:00 AM

Aesthetic Medicine, Case Studies, Expert Advice

Written by: Glenn Morley

Do you want to inspire your team to provide a "wow" patient experience? Click here to learn what motivates staff to give their best and how to apply this knowledge in your practice.
Golden Nuggets: BSM Expert Lists Top Vegas Takeaways

Wednesday, June 27, 2018, 9:00 AM

Aesthetic Medicine, Expert Advice

Written by: Glenn Morley

The BSM Consulting team recently returned from the 2018 Vegas Cosmetic Surgery meeting. For those unable to attend, here are several main takeaways from the team's presentations.
Segmentation: Targeting Your Patients' Unique Preferences

Wednesday, April 25, 2018, 9:00 AM

Aesthetic Medicine, Expert Advice

Written by: Glenn Morley

Do you want to better meet the unique needs and wants of your patients? If so, click here to learn how a segmentation strategy can help you.
Make an Impact: Leadership Essentials All Managers Need

Wednesday, February 28, 2018, 9:00 AM

Aesthetic Medicine, Expert Advice

Written by: Glenn Morley

Do you want to be the most effective practice administrator possible? If so, click here to learn what leadership traits are highly valued and desired by physician owners.
Welcome Aboard: Five Onboarding Essentials to Retain New Hires

Wednesday, December 20, 2017, 9:00 AM

Aesthetic Medicine, Expert Advice

Written by: Glenn Morley

If you want to increase your chances of retaining new employees, having a good onboarding process is a must. Here are five proven steps you can take to improve your onboarding process.