Elizabeth Monroe

ABOUT

Ms. Monroe joined BSM in 2013 and is based in Phoenix.

Prior to joining BSM, she spent nearly eight years serving as the chief operations officer for a large, multi-subspecialty ophthalmology clinic in Florida.

AREAS OF
EXPERTISE

In her current role, Ms. Monroe provides ongoing support, assessments, and assistance to ophthalmology and medical aesthetic practices. Her areas of expertise include:

• Revenue cycle management (RCM) assessments
• Operational Due Diligence for transactions
• Flow and efficiency assessments and support
• Practice health checks
• New practice startups
• Provider productivity and opportunities for growth
• Development of Clinical Standard Operating Procedures (SOPs)
• Employee compensation and incentive plans

PROFESSIONAL
ACCOMPLISHMENTS

• Recurring customer service columnist for Ophthalmic Professional
• Chairperson for the Masters in Ophthalmology practice manager program
• Frequent contributor, speaker, and panelist for ASOA and AAO

CREDENTIALS &
CERTIFICATIONS

• Certified Ophthalmic Executive (COE)
• Certified Patient Service Specialist (CPSS)
• Professional in Human Resources (PHR)
• Gallup-Certified Strengths Coach

EDUCATION

• Master of Arts, Rice University, Houston
• Bachelor of Arts, Florida Southern College

DID YOU KNOW?

Elizabeth enjoys hiking and chasing waterfalls with her husband and two stepchildren. She sings in her church choir and loves to garden.