Pharmaceutical & Medical Devices Manufacturers

BSM consultants have vast experience in helping companies develop innovative strategies to assist in growing market share for their promoted products. Not only are we able to assist with strategy development, we can play an integral role in program development and execution as well.

• Patient Satisfaction
  
  Improving the quality of health care is enhanced when providers can receive "real time" feedback from their patients. BSM has developed a set of proprietary Patient Satisfaction programs to assist health care providers in measuring patient satisfaction. These programs can be designed to meet your specifications and are available either online or in hardcopy format. The programs can be provided on a private label basis or we can manage the process as an independent third party agent.
  
  
• Telephone Mystery Shopping
  
  For most consumers, the first contact with a medical provider is over the telephone. The quality of this experience can have a significant impact on a patient's perception of the practice or facility. The BSM Telephone Mystery Shopping Program can be provided as a part of your company's commitment to assisting health care providers in improving the quality and integrity of patient care. BSM will work with you to design the survey questions as well as other program parameters. In addition, we are able to provide turnkey administration of the program.
  
  
• Website Assessment Tool
  
  For most medical providers, their website has become the most important gateway to new and existing patients. The BSM Website Assessment Program provides a comprehensive overview of a website's fundamental elements, including design, ease of use, and search engine optimization. Our assessment can help you focus on the opportunities available to enhance your customer's return on investment from this valuable marketing tool. BSM team members will provide training to your company personnel to assist in promoting and supporting this program.
  
  
• Market Research Surveys
  
  BSM has extensive experience in the design, development, and administration of targeted customer surveys. These can be administered online or through direct mail. You will receive a comprehensive report with survey results formatted to best meet your needs.

BSM Consulting has extensive capability in creation, planning, and coordination of a full range of client media projects, ranging from written materials to production of audio/visual programs. The publications group has the ability to conceptualize, design, and lay out a wide array of communication products for your client needs.

• Reports
• Training Manuals
• Slide Presentations
• Organizational Charts
• Newsletters
• Websites
• Forms
• Brochures
• Flyers
• Overheads
• Seminar Handouts

BSM Consulting has helped train hundreds of physicians and corporate personnel through seminars and online training. We prepare customized educational programs for corporate executives and sales forces designed to increase client awareness of the issues and challenges facing their provider customers. By considering these aspects, you can implement strategies that enhance customer success and establish strong customer allegiance. Customized Programs Include:

• Training In-House Consultants
• Sales Force Seminars
• Newsletters, Reference Books, Manuals, and Other Media
• Financial Software Products and Tools
• Telephone Consultation With Sales Representatives
• Online Instructional Media

BSM Consulting provides customized educational conferences and seminars designed to meet your specific needs. Topics and length of presentation can be prepared according to the needs of the audience.

Seminars are presented to various audiences, including physicians and sales and corporate management teams. In many cases, our corporate clients provide sponsorship of seminars and invite their current and prospective customers, allowing dissemination of practice management and product-related information at a single meeting.

BSM consultants are frequent speakers at client seminars and national, state, and local medical meetings.

Seminars and Conferences Cover a Broad Range of Topics:

• Practice Mergers and Acquisitions
• Budgeting and Financial Reporting
• Practice Efficiency and Operations
• Strategic Planning
• Marketing and Practice Development
• Staff Management
• Contract Analysis and Negotiations

For more than 20 years, BSM Consulting has compiled a vast library of practice management materials and tools that offer provider and corporate clients the competitive edge needed to tackle an increasingly challenging health care environment.

Today, your company can "private label" these exciting offerings under your own corporate umbrella, repackaging these state-of-the-art resources to customers as part of a marketing strategy.

Programs are continuously updated. Content includes:

• Business Management Self-assessment Surveys
• Personnel Management
• Marketing and Practice Development
• Financial Analysis and Reporting
• Clinical Operations
• Third Party Contracting
• Provider Contracting and Physician Compensation
• eLearning for Staff and Management Personnel