Self Assessment Tools : Patient Flow and Efficiency Self Assessment

 

Practice Financial Health Assessment
Take Test
See Results
Helpful Tips
Human Resources Self Assessment
Take Test
See Results
Helpful Tips
Accounts Receivable Self Assessment
Take Test
See Results
Helpful Tips
Patient Flow and Efficiency Self Assessment
Take Test
See Results
Helpful Tips
New Provider Self Assessment
Take Test
See Results
Helpful Tips
   



This survey is designed to allow you to evaluate the efficiency of your scheduling and patient flow. Once you complete the survey, you will be able to identify areas for potential process improvement. Related articles are available under Level One to assist a practice in their clinical operations.

Please score the following using a scale of 1 to 5, with 5 being highest.
1.
 The patient check-in process is quick and efficient.
 1 2 3 4 5
2.
 The practice has well-defined check-in procedures and protocols.

1 2 3 4 5
3.
 There is adequate front-office staff checking in patients. 1 2 3 4 5
4.
 Double and triple booking of patients are kept to a minimum.
 1 2 3 4 5
5.
 Patient charts are consistently ready for the technician/physician. 1 2 3 4 5
6.
 Average appointment wait time for new and established patients is less than 14 days. 1 2 3 4 5
7.
 The average time from patient check-in to the start of the exam is less than 15 minutes.
 1 2 3 4 5
8.
 The doctors consistently begin seeing patients on time. 1 2 3 4 5
9.
 The technicians/assistants consistently start work on time. 1 2 3 4 5
10.

The practice has a well-defined contingency plan in place when things get busy.

 1 2 3 4 5
11.
 Physician and clinical support staff interruptions are kept to a minimum. 1 2 3 4 5
12.

The exam lanes are adequately equipped.

 1 2 3 4 5
13.

There is an adequate number of clinical support staff.

 1 2 3 4 5
14.
 Our patient no-show rate is less than 5%. 1 2 3 4 5
15.
 The patient charts are well organized. 1 2 3 4 5
16.
 The practice has a short meeting each morning to discuss the "game plan" for the day. 1 2 3 4 5
17.
 The practice utilizes a "traffic cop" or hall monitor to assist in escorting patients through the practice. 1 2 3 4 5
18.
 Our average doctor examination time is less than 8 minutes. 1 2 3 4 5
19.
 Technician refractometry data is accurate and seldom requires checking by the physician.

1 2 3 4 5
20.
 The average elapsed time of patient visits is less than 60 minutes.

1 2 3 4 5
Copyright 2002 The BSM Consulting Group